Client Charter

We will always:

• Greet you and your pet with a smile. 
• Endeavour to discuss any costs with you before they arise. 
• Treat your pet as if it was our own, with total care and attention. 
• Regularly seek your feedback to try and improve our service to you. 
• Make sure you are only ever seen by fully qualified vets and trained nurses, using the most suitable equipment and medicines available.
• Listen to you in the consultation room, to understand the nature of your concerns and explain the treatment options available.